Shipping policy

Delivery Zones

We ship worldwide, subject to delivery conditions in effect for each destination country. Our carrier, Colissimo, relies on its own network as well as its international logistics partners to ensure delivery; coverage, timeframes, and terms may vary by destination. If your country cannot be served at the time of your order, we will inform you before shipment.

Processing Time

Your order is prepared and shipped within 1 to 3 business days after payment confirmation.

Carrier

Your orders are shipped via Colissimo and its logistics partners, depending on the destination.

Delivery Times

The timeframes below apply after shipment, not including processing time:

• Metropolitan France: 1 to 2 business days
• Europe: 2 to 6 business days
• Rest of the world: 4 to 10 business days

These timeframes are estimates and depend on our logistics partner's local network; they may vary based on the exact destination and local customs procedures.

Customs Duties and Taxes (outside the European Union)

For orders shipped outside the European Union, customs duties, import taxes, or local administrative fees may apply upon receipt of the package. These fees are the customer's sole responsibility and are not included or covered by Ballon d'Or Official Store. We recommend checking with your country's customs authorities before placing an order.

Order Tracking

A tracking number is sent to you by email as soon as your order ships, so you can follow it through to delivery.

Lost or Damaged Packages

In the event of loss or damage during transit, we handle the claim with the carrier: contact us and we will offer you a reshipment or a refund, based on your preference.